return information

We understand that not every sale we make is not going to fit the customer perfectly.  To that end, we will work with you to assist in finding the right item or getting you a refund (less shipping charges).  Due to the nature of electronics, all returns will be bench tested.  Restocking fees are as follows:

Within 30 days - no restocking charge (see below). 
31-90 days - 20% restocking charge
90+ days - absolutely no returns accepted

Returns will only be accepted under the following conditions;

1.  Must be complete.  Additional adjustments will be made for incomplete returns.
2.  Must be in a "sellable" condition - not damaged, cut, modified, etc.  Additional adjustments will be made for damaged, cut, modified, etc. returns.
3.  Special orders cannot be returned - a special order would be anything in our catalog that is modified in any way when ordered.
4.  Items must be returned freight prepaid, insured, properly packed and we recommend tracking for your protection.  We cannot be responsible for lost or damaged shipments.

Our no restocking fee must also meet these conditions:

1.  Must be returned within 30 days from the date on the invoice.
2.  Item must be new, unused and uninstalled.

For products purchased thru our dealer network, the product must be returned directly to the purchasing dealer and must meet the above criteria.

>Click here for our "Product Return Form".